Restarting the Computers on the Floor

If the computer is frozen, try to close the program by pressing the Option, Apple (Command) and Escape keys at the same time.

A message may appear asking if you want to Force Quit the program. Click Force Quit.
If the program closes, restart the computer by going to the Special menu and choosing Restart. If the computer stays frozen, follow the instructions below.

To restart the blue and green computers

The restart button is located on the right side of the computer as you face it.
To restart the computer, press the button with the black triangle on it.

To restart the orange computers
The orange computers do not have the restart button. They can be restarted by disconnecting the power or by using the paper clip method. Unbend a paper clip. On the right side of the computer is a small door and a hole where the cables connect to the computer. Gently pull out and down on the door.
Inside you will see where the cables connect. There are two small holes beside the connectors. Insert the paper clip into the top hole. This will restart the computer. If you have any questions, please let me know and I'll be happy to show you how to do it.

Information on common computer problems can be found in the Reference Desk Computer Toolbox on the library's Intranet.