Thursday, July 15, 2004

Recently some patrons have complained that their home computer does not let them log in to the iPac. They were directed instead to the Shopnav site. This is not a problem with the iPac. Their computers have been infected with spyware which is hijacking their computer and redirecting their browser to the Shopnav site. Spyware is often bundled as a hidden component of freeware or peer-to-peer file sharing programs and is installed without the person's knowledge. Spyware monitors the computer's activity, gathering information which is then transmitted to someone else, usually for advertising purposes. Spyware can also collect e-mail addresses, passwords and credit card numbers. It may also cause the computer to run slowly.

There are several ways to get rid of Shopnav and other spyware.

Update your antivirus software and scan your computer. It may be able to delete Shopnav.

This web site will tell you more about Shopnav and has instructions for removing it.

Another method is to download and install the free Adaware program from the Lavasoft site. Keep it updated and run it once a week.


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